Frequently Asked Questions

General
Is there Sales Tax?

Yes...Currently, sales tax is only collected on orders shipped to addresses in Texas.

Shipping
Do we ship outside the USA?

Yes !

However, postage and handling charges apply accordingly:

USA.......................... free shipping

European Union......$18.00

Canada....................$12.00

United Kingdom......$18.00

Everywhere else......$18.00

Customs
Custom and import taxes?

Buyers are responsible for any customs and import taxes that may apply outside the USA.

I'm not responsible for delays due to customs.

Returns
Do we accept returns or exchanges?
Yes...we accept returns provided you contact us within 7 days of delivery.
All returned items are inspected upon receipt prior to the issuance of any refunds, exchanges or credits.
Merchandise that does not match our product data in our records will be returned or refused.
We do not offer exchanges.
 
 
Can I return a Custom Order?
Because of the nature of the item, (unless they arrive damaged or defective), we cannot accept returns for Custom or Personalized Orders.
 
Processing time
How long does it take to receive my order?
North America: 5-7 business days
Europe: 10-15 business days
Australia, New Zealand and Oceania: 10-15 business days
We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.